Grievance Redressal
Grievance Redressal Cell, NHM, Mumbai
The National Rural Health Mission (NRHM) launched in 2005, subsequently subsumed under the overarching National Health Mission. With successive years, programs activities, budget allocation and manpower were increased by multi-fold. This has necessitated setting up of effective grievance redressal mechanisms for identifying the concern areas and for effective implementation of approved NHM activities. Grievance Redress Mechanism is part and parcel of the machinery of any administration. It provides important feedback on the working of the administration.
SHS has introduced good governance initiatives by starting a Grievance Redressal cell in Sept 2009 at office premises of State Health society, Mumbai. Over the years, 3 level system has been established to ensure accountable, efficient and effective grievance redressal mechanism.
It is essential to establish user-friendly, prompt and responsive grievance redressal mechanism for effective redressal of complaints. At present, grievances at various levels is received through email, hard copy written application and telephone call via HACC – 104. As depicted above, grievances from district are considered at Circle level, further acknowledged and processed at State level if escalated from district or circle level.
At State level, received grievances are resolved under the guidance of Hon. Commissioner Health Services & Mission Director, NHM, Mumbai and then communicated to the concerned complainant as well as to the Circle level or District level Officers.
| State/Circle Name | Address | e- mail ID | Contact No |
| State Office Mumbai | Commissioner Heath Service & Mission Director, NHM , 8th Floor, Arogya Bhavan, Mumbai- 400 001. | Stategrc.nhmmumbai@gmail.com, mdnrhm.mumbai@gmail.com | 022-2271500 /541 |
| Akola | Dy. Director , Health Service, Akola, Ratanlal Plot Near District Women Hospital, Akola 444001. | ddhsako@rediffmail.com, grcellakola.nrhm@gmail.com, | 0724-2435248 / 2410764 |
| Ch. Sambhaji nagar | Dy. Director, Health Service, Ch. Sambhaji nagar, Mahaveer Chowk, Jalna Road, Opp Baba Petrol pump Ch. Sambhaji Nagar 431005. | ddhsabad@gmail.com, grcellabad.nrhm@gmail.com, | 0240-2331357 |
| Nagpur | Dy. Director, Health Service, Nagpur Matakachery Campus, North Ambazari Road, Near Diksha Bhumi, Shardhnand Peth, Nagpur 440022. | ddhsngp@rediffmail.com, pppnagpur2022@gmail.com | 0712-2461933 / 2465988 |
| Kolhapur | Dy. Director, Health Service, Kolhapur, Central Building, 2nd Floor, Near SP Office, Kasba Bawada Road, Kolhapur. 416003. | ddhs_kop@yahoo.co.in, pppcordi.kolhapur@gmail.com | 0231-2659901 / 2667557
|
| Nashik | Dy. Director, Health Service, Nashik, Government Regional Refral, Hospital Campus, Shalimar, Nashik. 422001. | ddhsnsk@rediffmail.com, pppcordi.nashik@gmail.com | 0253-2592271 / 2971711 |
| Pune | Dy. Director, Health Service, Pune, Pune New Administrative Building, 3rd floor, Opp Vidhan bhavan, Pune 411001. | ddhs.pune-mh@gov.in cpmnrhmpune11@gmail.com | 020-26052300 |
| Thane | Dy. Director of Health Service, Mumbai Circle, Thane Dharamveer Nagar, Mental Hospital Campus, Near Ganpati Mandir, Thane 400604. | ddhsthane@rediffmail.com, pppcoordinatorthane@gmail.com | 022-25821474 |
| Latur | Dy. Director, Health Service, Latur Arogya Bhavan, Near Collector Office, Opp Grant Hotel, Barshi Road, Latur 413512. | ddhslatur2008@yahoo.com, pppcordi.latur01@gmail.com, | 02382-220311 |
| District Name | Designation | Address | e- mail ID |
| Akola | District Health Officer | District Health Officer, Staff Building, National Health Mission Office, Beside Civil Lines Police Station, Opposite All India Radio Station, Akola 444001 | dhoako@rediffmail.com |
| Amravati | District Health Officer | District Health Officer, Camp Amravati Zilla Parishad Amravati Pin 444601 | dhoamravati@rediffmail.com |
| Buldana | District Health Officer | District Health Officer Buldana, Arogya Vibhag, Buldana Pin 443001 | dhobuldhana@rediffmail.com |
| Washim | District Health Officer | Health Department, District Parishad, Opposite Collector Office, Washim Pin 444405 | dhowas@rediffmail.com |
| Yavtmal | District Health Officer | District Health Officer Office, Opposite Bhave Mangal Office, Civil Lines, Yavatmal 445206 | dhoyeo@rediffmail.com |
| Ch. Sambhaji nagar | District Health Officer | Dy. Health Services, Mahavir Chouk, Jalna Road, Ch. Sambhajinagar, 431005 | dhoaurangabad@rediffmail.com |
| Jalna | District Health Officer | Jiha Parishad Jalna, Near Ambad Chaufuli, Opp District Court, Jalna 431203 | dhojalna@rediffmail.com |
| Parbhani | District Health Officer | 2nd Floor, New Zilha Parishad Building Near Stadium Station Road, Parbhani 431401 | dhopar@rediffmail.com |
| Nagpur | District Health Officer | Old Building, Civil lines, Zilha Parishad, Nagpur – 440001 | dhonagpur2019@gmail.com |
| Bhandara | District Health Officer | Ground floor, Zilha parishad Building, Bhandara – 441904 | dhobhandara@gmail.com |
| Chandrapur | District Health Officer | District Health Officer, Priydarshani Indira Gandhi square, Zilha Parishad, Chandrapur – 442401 | dhocha@gmail.com |
| Gadchiroli | District Health Officer | District Health Officer, Complex area, Zilha Parishad, Gadchiroli – 442605 | dho_gad@rediffmail.com |
| Gondia | District Health Officer | District Health Officer, Patanga Maidan, Amgaon road, Fulchur, Gondia – 441601 | dhozp_gondia@rediffmail.com |
| Wardha | District Health Officer | District Health Officer, Zilha Parishad, Administrative Building, Civil lines, Wardha – 442001 | dhowardha@rediffmail.com |
| Kolhapur | District Health Officer | Zillha Parishad Healt Department, Nagala park, kolhapur. 416003 | dhokolhapur1@gmail.com |
| Sangli | District Health Officer | Zillha Parishad Healt Department, Sangli-Miraj Road, Sangli. 416416. | zpdhosan@yahoo.co.in |
| Sindhudurg | District Health Officer | Zillha Parishad building, Healt Department, Ground floor, Room No 17, Sindhudurg Nagari, Oros, Tal. – Kudal, Dist. – Sindhudurg. 416812. | dhosindhudurg@gmail.com |
| Ratnagiri | District Health Officer | Zillha Parishad Healt Department, Bharatratn Dr. Babasaheb Ambedkar Bhavan, Malnaka, Ratnagiri. 415612. | dhozpratnagiri@gmail.com |
| Nashik | District Health Officer | 3rd floor, District Health office, Zilha Parishad Nashik,In front of Birla Hospital,Trambak Naka, Nashik 422001 | dhonashik@gmail.com |
| Ahilyanagar | District Health Officer | District Health office,Zilha Parishad, Near Maliwada old Bus stand, Ahilyanagar 414001 | dhoahmednagar@gmail.com |
| Dhule | District Health Officer | 2nd floor,District Health office,Zilha parishad, Opp.SBI Bank, Near Collector office, Dhule 424001 | dhodhulezp@gmail.com |
| Jalgaon | District Health Officer | District Health office, Zilla Parishad New Building, Baliram Peth, Jalgaon 425001 | dhojalgaon@rediffmail.com /dpmnrhmjalgaon1@gmail.com |
| Nandurbar | District Health Officer | Disrict Health office,Administrative Building, Zilha Parishad,Nandurbar Tokar Talav road, Nandurbar 425412 | dhondb@rediffmail.com |
| Pune | District Health Officer | Yashwantrao Chavan Bhavan, 4th Floor, Aarogya Vibhag, District Health Office Pune 411001 | dhopune@gmail.com |
| Solapur | District Health Officer | District Health Office, Sidheshwar Peth, Solapur 413001 | dhosolapur@gmail.com |
| Satara | District Health Officer | Aarogya Vibhag, Room No 8, 1st Floor, District Health Office Satara | dhozpsatara@gmail.com, dhosatara@gmail.com |
| Thane | District Health Officer | Arogya Bhavan, Zhila Parishad, Thane, Ground Floor, Wagle Estate,Road No 22, GST Bhavan, Near State Bank, Thane West 400604 | dhozpthane@rediffmail.com |
| Palghar | District Health Officer | Zilla parishad palghar new building, first floor 116, Kolgaon,Boisar road.
Palghar-401404 |
dhozpraigad@gmail.com |
| Raigad | District Health Officer | District Health Officer, Arogya Vibhag, Near Divyang Kalyan Cell, Opp Main Post Office, Beach Road, Alibaug, Raigad 402108 | dhopalghar@gmail.com |
| Latur | District Health Officer | Shivaji Chouk, Health Department, Zilla Parishad, Latur-413512 | dholatur@rediffmail.com |
| Beed | District Health Officer | Infront of New Zilha Parishad Building, Basirganj Chouk, Beed | beeddho@gmail.com |
| Nanded | District Health Officer | Infront Of Court, Near Shivaji Maharaj Putla, Railway Station Road, Nanded 431601 | dhonanded4@gmail.com |
| Dharashiv | District Health Officer | Infront Of Collector Office, Zilha Parishad Building, Second Floor, Dharashiv – 413501 | dhoosmanabad@gmail.com |
Circular of Fraud complaint View (PDF – 357 KB)
Grievance Redressal Letter to All CEO View (pdf – 2 MB)